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Through ESS (Employee Self-Service), you can update your mailing address, view and print check/direct deposit stubs, update W-4 elections, and sign up for or make changes to direct deposit.

To log on:

  1. Go to this sign-in page or through

  2. Use your Office365 username and password (


For questions regarding ESS, contact the ITS Help Desk at 615-862-4357 or email ITSHELPDESK@Nashville.govNote: this is the Metro Government IT Help Desk, not Metro Schools’ Help Desk. You can also view this quick reference guide for information on ESS.

You can also visit ESS to ensure your payroll deductions for coverage are correct. If you have questions about your payroll deductions, call 1-877-837-5017 or email​

Updating your personal information

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